Shipping & Returns

Your package shipment:

Packages are generally dispatched within 3-4 days after receipt of payment and are shipped via USP with tracking and drop-off without signature. If you prefer delivery with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

 

Returns: 

Items which have not been used, altered, or washed may be returned within 30 days for a refund (less shipping) or exchange.

Refunds
We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. You will receive a refund in the same manner of payment originally used for purchase within 7 to 14 business days of our receiving your return.

Simply email info@ozarkclassiccraftsmall.com to obtain a RA (return authorization) number, provide full details of your original order:
Order ID
Order date
Your name
Your email address

You must include the original shipping documents that you received with your original order. This will help us find your order to process the refund/return.

  • Packing and Sending Your Return Just a few simple steps:
    Pack the items along with the packing slip (receipt) securely in a box. All damaged goods remain your responsibility unless receipt was declined by you due to damage in transit. You can use the box the items arrived in or another box, if you prefer. Send the package to the address below:

Returns Department:

The Ozark Classic Crafts Mall